Frequently Asked Questions (FAQ)

1. What products do you offer?

At Royal California Woods, we provide a curated collection of premium outdoor lifestyle products — including stylish outdoor furniture, fire pit tables, patio accessories, and durable backyard essentials designed for comfort, quality, and long-lasting performance.

2. How can I track my order?

You can easily track your order using our Order Tracking page.
Just enter your Order Number and the Billing Email you used at checkout.
If you need help, our support team is always ready to assist.

3. How long does shipping take?

We process orders quickly:

• Order Processing: 1–3 business days
• Domestic Shipping (USA): 3–7 business days
• International Shipping: 7–21 business days

Exact delivery times depend on your location and carrier.

4. Do you offer international shipping?

Yes — we ship to select international locations. Shipping rates and delivery times vary by destination. If your country is not available at checkout, please contact us for assistance.

5. What if my order arrives damaged or defective?

We stand behind the quality of our products.

If your item arrives damaged, defective, or incorrect, contact our support team with a photo within 7 days of delivery.
We will resolve the issue promptly with a replacement or refund.

6. Can I return my order?

Yes. We offer a 30-Day Return Policy:

• Return products in original condition
• Unused, with all packaging
• Customer pays return shipping (unless the item is damaged/defective)

Refunds are issued once the item is received and inspected.

7. How do I cancel or modify an order?

Orders are processed quickly, so cancellation or changes must be requested as soon as possible.
Contact us with your order number — if your item hasn’t shipped yet, we can help update or cancel the order.

8. How do I contact customer support?

You can reach us anytime at:
📧 support@royalcaliforniawoods.com
Our support team responds promptly to all inquiries.

9. Is checkout secure?

Absolutely. Our store uses secure checkout technology to protect your personal and payment details. Your information is encrypted and never shared with unauthorized parties.

10. What payment methods do you accept?

We accept major credit cards and secure payment options available at checkout, including:

• Visa
• Mastercard
• American Express
• PayPal (where supported)

Your payment information is protected with industry-standard encryption.